Telkomsel Ensures Network and Service Readiness to Welcome Eid in Papua and Maluku

Muslims in Indonesia are getting ready to welcome Eid Al-Fitr 1443 Hijri which is expected to fall in early May.

In order to ensure the convenience of customers, especially in the Maluku and Papua Regional regions which include the Provinces of Papua, West Papua, and Maluku for digital activities and stay in touch in person or online, Telkomsel ensures network and service readiness.

General Manager of Network Service Assurance Telkomsel Maluku and Papua, Agus Sugiarto, said, through a series of Telkomsel Siaga activities in the spirit of #SambungkanSnyuman, his party carried out a number of network operational security activities during the Ramadan and Eid al-Fitr (RAFI) period which is expected to peak on H-1 Eid.

"In the Maluku and Papua Regions, broadband service traffic is predicted to grow by 8.45 percent compared to normal days in 2022."

"Meanwhile, voice call traffic is estimated to increase by 1.05 percent and SMS services to decrease by 1.66 percent."

"When compared to the RAFI period in the previous year, broadband services are projected to grow significantly at 68.04 percent in line with the increasing digital lifestyle of the community," explained Agus Sugiarto in a press release received by Tribun-Papua.com, Sunday (24/4/2022). ) yesterday.

To anticipate this, Telkomsel has made efforts to strengthen network quality and capacity at 655 BTS and operate an additional two Compact Mobile BTS (COMBAT) units focused on residential locations and public places.

"We added capacity at 3 sites and added devices at 11 sites that have been supported by leading 4G/LTE broadband technology and Voice Over LTE (VOLTE) services in all cities and districts for clearer and more stable voice quality."

"In addition, we always monitor 24/7 on BTS performance and network conditions by placing the Telkomsel Standby Command Post, both virtual and offline, while still implementing health protocols for employees on duty," Agus continued.

General Manager of Consumer Sales for Telkomsel Maluku and Papua, Dedfriady Masta, added that this year's RAFI period is quite different from the previous two years.

"This is in line with the government's policy of allowing people to carry out homecoming activities and easing activity restrictions."

"Telkomsel guarantees the availability of products and services through synergies with Telkomsel Authorized Partners, outlets / resellers, and a number of modern channels that collaborate," explained Dedfriady.

Telkomsel also presents the Telkomsel Siaga Command Post and cooperates with Standby Outlets at 23 Points of Interest (POI) which are ready to serve communication needs for customers.

Starting from topping up credit, purchasing internet packages, digital packages, and starter packs.

A number of loyalty programs are also offered specifically during the RAFI period, such as lucky draws for purchasing Telkomsel packages, exchanging Telkomsel Points for merchandise, Telkomsel Orbit package discount programs, special beautiful numbers for Telkomsel Halo, and Ramadan internet quota parcels consisting of physical vouchers and starter packs with promo price.

Customers can also enjoy fun games that are presented to provide a digital experience provided at the Telkomsel Siaga Command Post.

"For customers who want to experience using Telkomsel Orbit, an all-digital home internet solution can come here."

"Not to forget, I again invite customers who have not migrated to a 4G/LTE uSIM card, to be able to replace their card immediately to enjoy a higher quality broadband service."

"Card replacement can be done at GraPARI, Telkomsel outlets/resellers, Telkomsel Alert Post, or online through e-commerce partner services," added Dedfriady.

SOURCE : https://papua.tribunnews.com/2022/04/24/telkomsel-pastikan-kesiapan-jaringan-dan-jasa-menambut-idulfitri-di-papua-dan-maluku